Tag Archive: transparency

1. Question #6: CEO Success Series

   October 11, 2022 6:28 pm Leave a Comment

   Question #6

   Even the most competent organizations tend to face market competition. What are the strategies employed by you to thwart this competition? What, according to you, are the company’s key differentiating factors?

   As in any large industry, PGF faces market competition in all aspects of its manufacturing services, from cable to PCB assembly. Naji Gebara employs his strong leadership skills and community-based strategy against all competition. The main differentiating factors include team unity, company transparency, and service capability. Employees utilize immense teamwork and advanced technologies with each project to meet customer specifications with high-quality products. Additionally, as a solutions provider, PGF maintains complete transparency with customers to ensure absolute satisfaction and a strong manufacturing relationship.

   Unity

   The most significant advantage held by PGF is the unity of our teams. From Naji’s ambition to move forward, he brings an entire team with him past the finish line. With the second core value noting that employees are treated as family, the encouragement of others can be found in every step of the process. With a spotlight on new market trends, our internal focus on our members’ preparedness shines through conversations with potential customers and suppliers. As one team, PGF can meet deadlines, produce quality work, and continue to grow.

   Transparency

   For PGF, our vital differentiating factors include transparency and the need to provide solutions. In short, PGF is a solutions provider. We will give honest feedback to prospective and customer contacts. In order to move forward through any PGF project, customers are guaranteed all questions are answered swiftly and efficiently. Tracy McGraw, the Manufacturing Manager from Essen Bioscience, noted,

    “We sincerely appreciate your responsiveness and the way you conduct business…When placing an order with PGF, we received exceptional customer service with extensive product knowledge” (Tracy McGraw, Essen Bioscience).

   This testimonial notes one instance of our dedication to customers in any project. Whether it be providing unique prototype services or additional steps for cable assembly, PGF is willing to adapt to the project at hand

   Capability

   Furthermore, a focus on well-rounded capabilities means that our facility handles printed circuit board, box build, and cable/wire harness assembly services. These new areas of expertise allow us to contribute that much more to our customers. Each service provided broadens the scope of the PGF future. Although market competition may be present, PGF allows customers to engage in multiple orders, services, and projects from a single and trustworthy company. The ability to produce high-volume orders showcases the strength of PGF and differentiates itself from other manufacturers within the industry. 

   PGF Market Competition Strategy

   The key to facing market competition is to compete with yourself first. As a practice that PGF stands for, fear not your competitor but your ability to perform. The PGF focus remains on increasing productivity, customer satisfaction, and raising internal expectations. Learn more about the selection of PGF capabilities and request a quote today!

   

2. The Secret Behind On-Time Delivery

   July 14, 2022 6:45 pm Leave a Comment

   Set the Alarm

   For every project, the Electronics Manufacturing Service Provider (EMS Provider) strives to enable partners on-time delivery (OTD) services. The initial conversations between provider and partner are necessary to establish the proper steps to success. Overall, these conversations develop the needs of the project at hand and indicate priorities for the build. Delivering on-time services is critical for customer service and proper project completion. 

   Setting the alarm before bed takes careful consideration. How many times will you press snooze? When will you eat breakfast? How long does it take for you to do your signature hair-do? Similarly, setting the timer for a project takes thoughtful deliberation. Key factors include expertise, staffing, technology standards, and transparency on the supplier side.

   Expertise

   Firstly, an experienced supplier should effectively build their services to support their customers’ needs. In practice, these solutions extend past assembly to industry knowledge. To strive for on-time delivery, a supplier should: 

   1. • Evaluate Obsolete Parts
      • Check End-of-Life Parts
      • Assess Lead Times
      • Review Applications for Components
      • Provide Substitutions/Alternatives

   Overall, experience in the industry allows certain suppliers the inner know-how to navigate component acquisition and potential production time. 

   Staffing

   Knowledge alone cannot prevent sleeping through the alarm. Proper employee training in the correct positions is crucial to waking up refreshed and ready to go! 

   If a company is understaffed and overworked, the delivery goal will be much harder to reach. Regular assessments of business practices, managerial roles, and training practices must occur to counter this problem. Establishing effective training procedures and recognition allows the right employee to fill a vital position. 

   After all, companies operating with the best person for each task are guaranteed to create an efficient production process with fewer snooze button hits. 

    

   Technology Standards

   Coupled with the right team, establishing top-notch technology and machinery streamlines production processes wherever possible. For instance, Surface-Mount Technology (SMT) machines perform PCB Assembly tasks such as component placement more quickly than complete manual assembly. 

   For companies searching for a supplier, it is essential to visit the facility or receive a list of the machinery they can equip for your project. Furthermore, if your project is for a growing industry, such as Electric Vehicles, evaluating the machinery for its longevity eliminates future supplier changes and production delays.

    

    

   Transparency

   On the whole, constant updates reassure the customer that the supplier has their best interest in mind. This honest feedback incorporates positive and negative situations involved with a project’s progress. For example, suppose a supplier becomes aware of a pending issue that will delay the procurement of specific components if a different course is not taken. In that case, they should immediately notify the customer to plan an alternate solution and maintain trust. 

   These constant discussions could generate new ideas to continue the path to on-time delivery, even when blocks seemingly get in the way. 

    

   Avoid Hitting the Snooze

   In summary, with a customer’s keen attention to supplier services and the supplier’s constant assessment of their capabilities, partners can achieve on-time delivery even in times of supply chain turmoil. The final piece of advice is for both parties to have realistic goals. Especially during component shortages, everyone should review the path to production with the goal of re-defining order periods and lead times. With all of these tips in mind, springing out of bed at the first alarm should come easily!